Envy 4501 Incompatible Cartridge

[Ethark]

Heyo. I have been having issues getting the black ink catrdige to work on my office's Envy 4501 printer. We have had this printer for years with not isseus, however all of a sudden our brand new black ink cartridge, the same make and model that we have been using for years, has suddenly not worked.

When inserted, the printer interface prompts that the cartridge is incompatible.

The ink catridge that we are using is the 61XL, Black Noir. On the side of the package it does confirm that the ink is designed to work with our printer. We have a 61XL tri-color cartridge in the printer operating without issues.

As far as trouble shooting has gone:

The processes outlined in "HP ENVY 4500, Deskjet 3540 Printers - Cartridge Missing or Incompatible Ink Cartridges Error Displa... have been followed up to the point of purchasing a new cartridge to try again-- that is outside of budget.

I have also followed the suggestions outlined in the relevant archived post. Including updating firmware, reinstalling the printer, manually cleaning all prongs with Q-tip.

I am out of solutions to try except for a new cartridge, which again purchasing a new catridge is not an option at this time.

Thank you for your help.

[Kumar0307]

@Ethark

Welcome to the HP Support Community!

I see that you have performed all the possible troubleshooting steps necessary to resolve this issue already which is great! 

The next step would be to try with a different New black Ink cartridge to isolate if the issue is with the printer or the Ink cartridge.

So, on the Black ink cartridge you will find the End of warranty date mentioned,

If the cartridge is under warranty, contact our HP support team for Service Options

1) Click on this link - https://support.hp.com/us-en/contact-hp  
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
They will be happy to assist you immediately.

[Ethark]

Where can I find the serial number for the ink cartridge? I tried the numbers underneath the warrenty date, however that number is 1 too long for the serial number form and gets cut off.

I do have the original box if it is supposed to be on there.

Thanks 🙂