Envy 4502 new cartridge issue

[Forddoctor]

I purchased new ink cartridges from Inkfarm.com. They are the correct number (61, color and B&W). My printer is giving me the message "Ink cartridge problem". "The following ink cartridges must be replaced" with a sideways hourglass. No other buttons on the printer will function. I have unplugged the machine and taken the cartridges out and put them back in numerous times. And yes, I did ensure that I removed the tape from them before putting them in.

[Drakster · Accepted solution]

Hi @Forddoctor,

Welcome to the HP Support Forums!

I understand that you're experiencing problems with the ink cartridges that you purchased from Inkfarm.com. I would be happy to look into this with you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

I checked Inkfarm.com and they sell both genuine and remanufactured ink cartridges. 

Which did you buy? If you purchased remanufactured ink cartridges and they aren't working contact the Inkfarm.com.

If they are genuine HP ink cartridges, follow the steps within this guide:

• Cartridge Missing or Incompatible Ink Cartridges Error Displays

If you have a defective genuine HP ink cartridge, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies, select your country/region, then review the limited warranty information for your supplies.

If you completed all the preceding steps and your product still has an issue, service the product.

Contacting HP for service in all countries/regions except Asia Pacific.

First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.

Check Warranty Status: http://h20564.www2.hp.com/hpsc/wc/public/home 

Repair fees might apply for out-of-warranty printers.

What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: 

Step 1. Open link: http://support.hp.com/us-en/contact-hp

Step 2. Enter Product number or select to auto detect 

Step 3. Scroll down to "Still need help? Complete the form to select your contact options" 

Step 4. Scroll down and click on HP contact options - click on Get phone number 

Case number and phone number appear. 

I hope this information is helpful. Please respond to this post with the results. Good Luck!