• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

this worked for me, it is a windows 10 glitch that hp and windows haven't figure out how to fix.

  • Go to Devices and Printers
  • Select 'Add a printer'
  • "The printer that I want isn't listed"
  • "My printer is a little older. Help me find it."
  • My printer popped up as 'ENVY 4520 series (HP)'
  • "Replace my current driver"

I did this and the problem was solved. I spent weeks with the "professional computer experts" they couldn't fix it. My printer is working fine now and printing 2 sided and color copies again. Hope this helps.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.