Envy 4520 printing in b/w only

[HMoreton]

Hi, 

My printer has been printing in only black and white just recently. I have had it print in colour before and can't think of how I could have changed the settings.  

Usually I would just look in the page setup/printer options and (un)check the box for printing in colour. However I cannot see this box anywhere in the options - even in advanced. I've attached a screengrap in case I have somehow missed it. 

I've also been looking up for suggestions on the forums, and have found most responses say to reinstall drivers. I have done this but still no change. 

Can anyone help?

[Rainbow23]

Hi @HMoreton,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print in color from your HP ENVY 4520 All-in-One Printer.

This issue could occur if the color cartridge may be empty or defective.

Let's go through a few steps to fix this issue.

You may also follow the link: Color Ink Not Printing

Let me know how this works.

[HMoreton]

I just replaced the colour ink thinking it had run out/was low. But still having the same problem.

The test page that came from replacing the cartridge was printing the colour fine. But when I go to print any picture or document it only prints black and white.

[Rainbow23]

Hi @HMoreton,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue has not resolved even after replacing the cartridges and also the test page prints in color.

This issue requires one to one interaction over the phone to troubleshoot the issue.

Hence, please contact HP phone support from this link: http://hp.com/contacthp
You may select the country and type the product# of the computer and then follow the on-screen instructions to contact HP phone support.

You have a good day ahead.

[Connie66]

I had the same issue. Nothing resolved it. So i just reset tbe printer to factory and deleted the printer completely off my completely then reinstall it. And it worked!!! Hope this helps

[HMoreton · Accepted solution]

I contacted HP support and had the wonderful Grace help sort out my issues. She uninstalled and reinstalled my printer, and even secured my IP connection.

Would highly recommend this when you have run out of options. 

[Rainbow23]

Hi @HMoreton,

I understand that the issue resolved after the phone support team uninstalled and reinstalled the software.

I also appreciate your time and patience.

Feel free to ask your queries in future as this forum has some of the best people in the world available and ready to help.

You have a good day ahead.