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Solved!

Envy 4520 will not print Magenta

HP Recommended
HP Envy 4520 All In One Printer
Microsoft Windows 10 (64-bit)

My HP Envy 4520 has stopped printing in Magenta. The yellow/Cyan are working fine, but Magenta will not work. I have already tried cleaning the cartridges (both through the tools on the printer and manually with a swab), Have reinstalled drivers, and done all things recommended on the HP site. I am also an Instant Ink customer and this is one of the cartridges sent directly by HP. I have wasted so many pages trying to fix this, I am at my wits end. 

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HP Support Agent
HP Support Agent
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HP Recommended

@kelzilla, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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