Envy 4527 printing blank

[Fraz101]

I have a 16month old envy 4527 that's been used about 5 times. 

The ink levels are fine and when removed there is visible wet ink on the cartridge strips.

all I get is blank pages when trying to print,copy or scan to print.

ive tried cartridge cleaning using the trouble shooting but it still persists

im assuming the cartridges are shot as they've not been used in many months? 

[KrazyToad]

@Fraz101

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your post and I appreciate all your efforts in troubleshooting this issue

Try printing a Diagnostic Page and check if that works

1. Make sure to load the input tray with plain, white paper.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools.

4. Swipe up on the display, and then touch Print Quality Report.

   A Print Quality Diagnostic report prints.

   

5. Keep the Print Quality Diagnostic report for easy reference later in this document.

If the Quality Diagnostic Report is blank, refer to Steps 10 & 13 from this Link: https://support.hp.com/us-en/product/hp-envy-4520-all-in-one-printer-series/5447920/model/11534751/d...

Keep me posted if the issue persists.

Thank you and have a wonderful weekend 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.

[Fraz101]

Tried all trouble shooting guide

it appears the blank ink cartridge is shot.

if I remove it,the colour works fine.

ive tried cleaning the inkjet but to no avail.

[KrazyToad]

@Fraz101

Thanks for keeping me posted

I have sent you a private message. Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you.

[Fraz101]

Thanks but I won't be purchasing a replacement cartridge.

the printer has literally,been used 5 times in 16minths and the cartridge has obviously dried out.

doesnt prove cost effective at all

[KrazyToad]

@Fraz101

As you rightly mentioned, the ink could have dried up since the printer was rarely used

Do visit our HP Forums and drop us a message anytime you need help

Thank you