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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎02-01-2025 10:36 AM

HP Recommended

My printer was printing too pale to read. I got new ink and made sure that the print heads were clean. Now I am getting the oxb8d4d066 error message 

Category:
2 REPLIES 2

‎02-03-2025 12:40 PM

HP Recommended

@Lizbeth666, Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding an error on your printer!  
We're thrilled to have the opportunity to assist you and provide a solution.

 

The 0xb8d4d066 error on your HP Envy 5020 printer usually indicates a hardware or firmware issue. Here are some troubleshooting steps to fix it:

 

Restart the Printer

  1. Turn off the printer and unplug it from the power source.
  2. Wait for 3–5 minutes to clear temporary errors.
  3. Plug it back in and turn it on.

Perform a Hard Reset

  1. With the printer turned on, unplug the power cord from the back of the printer.
  2. Unplug the power cord from the wall outlet.
  3. Wait 60 seconds.
  4. Plug the power cord back into the wall outlet first, then into the printer.
  5. Turn on the printer and check if the error persists.

Check Ink Cartridges

  1. Open the ink cartridge door and remove both the black and color cartridges.
  2. Clean the cartridge contacts using a lint-free cloth and a bit of distilled water.
  3. Let them dry for a minute, then reinsert them securely.
  4. Close the ink cartridge door and restart the printer.

Update Printer Firmware

  1. Download the latest firmware update from HP's official website.
  2. Install it using your computer or HP Smart app.

Factory Reset (If Issue Persists)

  1. On the printer’s control panel, go to Setup > Printer Maintenance > Restore Defaults.
  2. Select Restore Factory Defaults and confirm.
  3. The printer will restart—set it up again and check if the error is gone.

Let me know if you need more help!

 

Take care, and have an amazing day! 
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

 

Regards, 

ZOEY7886
I am an HP Employee

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‎02-25-2025 12:30 PM

HP Recommended

Hi @Lizbeth666, 

 

We hope you’re doing great.  We just want to send a follow-up message to check how things are and whether if you still need our help. If you still do, we’re just a DM away. 

 

Take care and have a good day. 

 

Raj_05

HP Support

 

Raj_05
HP Support Community Moderator
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