Envy 5020 inkjet "Remove and reinstall... catridge" error

[MJ_Sung]

Hi there,

My ENVY 5020 Inkjet printer is suddenly showing above Cartridge error a few days ago.

I tried to follow the instructions on this forum and help content, but whenever I tried to print something, this message appears. It seems there is some error with the colour ink.

I tried cleaning the Cartridge head which fixed the problem for 1 print, but then I am stuck with this message again with a printer not working.

I am on Instant Ink and there seems to be some ink left in the bottle. I haven't received any spares, so can't test with a new Cartridge either.

This is really frustrating as my kids are now in school and trying print works.

Any help will be awesome! Thanks a lot.

[Jay_G24 · Accepted solution]

Hi @MJ_Sung,

I'd like to help!

I understand you facing a cartridge error.

As per your post, it does seem like you have tried most of the steps.

Just to verify- were you able to try all the steps in the ink cartridge error document?

If not, I'd recommend you do.

You may also try- single-cartridge mode

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. Which will help us identify if its a cartridge issue or a printhead issue

To try single-cartridge mode follow the below steps:

• remove the black ink from the printer, leave the color in and try printing
• then remove the color ink and, insert the black  in and try printing

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!