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‎05-08-2019 04:47 PM

HP Recommended

Did that as directed. Now what? 

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‎05-09-2019 09:28 AM

HP Recommended

@mountainmaven

 

After creating the new user account, did you install the printer driver? If you have not, download and install from this link and try printing. 

 

Let me know. 

Asmita
I am an HP Employee

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‎05-09-2019 04:07 PM

HP Recommended

I just did install the printer on the new account.  I tried printing under Windows, and it only showed the image in monochrome and it printed monochrome. When I went to the Photos program in that account and selected color, it switched back to monochrome, saying, as before in the original account, that there was a conflict with another printer setting. I think that's the key - what is the printer setting that is in conflict? 

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‎05-10-2019 09:38 AM

HP Recommended

@mountainmaven

 

I'd suggest you contact HP Support in your region regarding this issue. 

 

Thanks! 

Asmita
I am an HP Employee

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