Envy 5640 is defaulting to 2-sided printing despite being set to 1-sided

[Pepe1001]

I am actually using OS 14.2 on a MacBook Air, but the menu didn't allow me that choice.

To print 1-sided I have to open the printing settings and re-click on 1-sided despite it being set as the default mode.  If I don't the printer defaults to 2-sided.

Also when I do print 2 sided, the printer is very noisy.... almost like gears are grinding.

[Raj_05 · Accepted solution]

Hi @Pepe1001,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing issues with your printer settings and the noise during 2-sided printing. Here are some steps you can try to troubleshoot and resolve these problems.

1. Printer Settings:

• Open the "Printers & Scanners" preferences on your MacBook.
• Select your HP Envy 5640 printer.
• Click on "Options & Supplies" or "Manage" and then select the "Driver" tab.
• Check if the default settings are correctly set to 1-sided printing.
• If necessary, make changes to the default settings and apply them.

2. Printer Firmware Update:

• Ensure that your printer has the latest firmware installed. Visit the HP official website to find and download the latest firmware for your specific printer model.

3. Reset Printing System:

• Open "Printers & Scanners" preferences.
• Right-click on the printer in the list and choose "Reset printing system."
• Re-add your printer and check the default settings again.

4. Printer Driver Update:

• Make sure you have the latest printer driver installed. Visit the HP website to download and install the latest driver for your printer.

5. Check Paper Type and Size Settings:

• Ensure that the paper type and size settings in both the printer and print settings on your computer match.

6. Paper Path Inspection:

• Inspect the paper path for any obstructions or foreign objects that may be causing the noise during 2-sided printing.

7. Print a Test Page:

• Print a test page to check if the issue persists. This can help identify whether the problem is specific to certain documents or settings.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[Pepe1001]

Thanks Alden4

I went through your suggestions in order

1.  There is no "driver tab" in the "Options & supplies" menu

2./4. I had updated the driver and firmware but afterwards, my virus app found a HP file with malware.

3. Reset Printing system seemed to be the magic bullet.  So far the printer is working as it should.

Happy Days