Envy 6055e light show

[aKatakis]

So I only had this printer for a few months when it decided one day to have a “Light Show”. All the lights are flashing like crazy on it. I can’t reset to factory settings, can’t remove the ink, can’t print…nothing. I can do NOTHING on my brand new printer. I moved out of my place, and in with family for a while till I could get into a new spot. Packed my printer back up in it’s original packaging. Then I finally got into a new house, (I’ve been for a year now). I recently decided to try my printer again. Pulled it out of the box and unpackaged it, plugged it in and…the light show continues. I do not understand this. I don’t know what to do with it now or where to take it. The warranty expired last month! I can “extend” the warranty for 2 years by paying another $48. Is it even worth it? How do I fix this?

[Nal_NR]

Hi @aKatakis,

Welcome to the HP Support Community. 

I'd like to help!

This looks like a potential hardware issue. If you have already performed all the steps from this document and still having issues, then you will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

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