Envy 6432e Error Code E6

[Cath71]

MY Envy 6432e printer shows an error code of E6 and despite following the instructions as to how to get rid of this it does not go away.  I have tried reconnecting to wifi this does not help in anyway.  Within the HP Smart App is shows the printer as "printer failure"

[Raj_05]

Hi @Cath71,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code E6 on your HP Envy 6432e printer typically indicates a hardware issue, often related to the printer mechanism or internal components. Here are some steps you can try to resolve the issue.

Restart the Printer: Turn off your printer, wait for about 30 seconds, and then turn it back on. Sometimes, a simple restart can clear temporary errors.

Check for Paper Jams: Open the printer's input tray and output tray, and check for any paper jams or obstructions. Clear any jams carefully.

Inspect Ink Cartridges: Ensure that the ink cartridges are properly installed and not empty. Sometimes, improper seating of cartridges or low ink levels can trigger errors.

Update Printer Firmware: Ensure your printer has the latest firmware installed. You can check for updates using the HP Smart app or from the printer's control panel.

Reset the Printer: Perform a partial reset of the printer by following these steps:

• With the printer turned on, disconnect the power cord from the printer.
• Wait for about 30 seconds, and then reconnect the power cord.
• Turn on the printer if it does not automatically turn on.

Check for Hardware Issues: If none of the above steps resolve the issue and the error persists, it may indicate a more serious hardware problem. 

Given that you've already tried reconnecting to Wi-Fi and the issue persists, focusing on these steps should help narrow down the cause.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support