Envy 7640 will not print magenta

[Daanii]

I have had an Envy 7640 sitting in its box for a year or two and just got it out today. I had no problems setting it up except for alignment issues that eventually got solved. Then I tried to print a picture and all colors printed except magenta. I tried all three steps cleaning the cartridges but still no magenta.

I have tried all the other troubleshooting tips in the HP sheet. 

I have no other cartridges to try and don't want to buy a new one as Instant Ink cartridges have been ordered. But I do need to use this printer right away. Any suggestions?

[jabzi]

Hello, 

You seem to have tried all the steps, however i'd want you to check if there is any step that you might have missed as mentioned in the below URL .

https://support.hp.com/us-en/product/hp-envy-7640-e-all-in-one-printer-series/6617267/document/c0435...

Cartridge replacement is the only option i see to fix this issue.

[Daanii]

Thanks very much for the quick reply. It does seem like I need to replace the cartridge. But that's $25 and I'm trying to decide if that's worth it. I just took the printer out of the box for the first time. If the technology is this unreliable, it'd be throwing good money after bad.