Envy 7858 DD000CFC Error

[Jnanasy]

When I turn on my HP envy 7858, I received the blue screen error DD000CFC.  I've tried unplugging and waiting 3 minutes to reboot, but error message comes up again right after hp loading screen.  

[Raj_05]

Hi @Jnanasy,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The DD000CFC error you're encountering on your HP Envy 7858 printer indicates a system issue that's causing the printer to display a blue screen. Here are some troubleshooting steps you can try to resolve this issue.

Power Reset:

• Turn off the printer and disconnect the power cord from the back.
• Wait at least 60 seconds.
• Reconnect the power cord and turn the printer back on.
• Ensure the printer is directly plugged into a wall outlet, not a power strip or surge protector​.

Check for Paper Jams:

• Open the printer and check for any paper jams or foreign objects that might be obstructing the printer's operation. Remove any obstructions you find.

Update Firmware:

• If you can access the printer's settings, check for any firmware updates. Keeping the printer firmware up-to-date can resolve many issues​​.

Factory Reset:

• If the above steps do not work, you might consider performing a factory reset on the printer. This will reset all settings to their defaults, which may resolve underlying issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support