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‎11-14-2019 05:08 AM

HP Recommended

I couldnt get in either.

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‎11-18-2019 02:25 PM

HP Recommended

It looks like the link no longer works (authentication fails).  Anyone have any luck getting new credentials or is it possible for someone to PM me the firmware update?

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‎12-04-2019 01:39 PM

HP Recommended

Like others, I can't get this link to work as it's asking for a log in and password that I can't get past.  Is there a way to get to this firmware upgrade without this issue?  Thank you!

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‎12-04-2019 06:52 PM

HP Recommended

I have sent you a PM Cris with a link to a dropbox folder with the files required. Be sure to read the instructions. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎12-05-2019 08:35 AM

HP Recommended

RepairTrooper, is there any chance you can provide me a link/files as well? I have this same issue. 

Thank you in advance!

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‎12-05-2019 08:36 AM

HP Recommended

I am out of the office, look for a PM sometime today.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎12-05-2019 02:57 PM

HP Recommended

Could I also get a link Repairtrooper? Much appreciated.

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‎12-06-2019 08:34 AM

HP Recommended

Hello Repairatrooper, 

If you can be so kind, could you please also send me the firmware update? 

Thank you in advance. 

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‎12-06-2019 10:12 AM

HP Recommended

Here is a link, current as of December 6, 2019

 

https://www.dropbox.com/sh/bb152avrl4ldbvq/AAAwFzMKOCxgKKrIPDgiL8C2a?dl=0

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎12-06-2019 03:18 PM

HP Recommended

THANK YOU!!! The firmware update worked and I am back to printing! 

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