Error 6, all lights flash

[Tofoot]

Hi.My printer is no longer responding. I did a reset from the app and on the printer but nothing worked. I have an E6 error and all the lights are flashing like a Christmas tree.
What can I do please?

Thanks for your help.

[Raj_05 · Accepted solution]

Hi @Tofoot,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

An E6 error on your HP ENVY 6022e All-in-One Printer usually indicates a hardware issue, such as a problem with the printer's internal components or sensors. Since resetting the printer hasn’t resolved the issue, here are a few additional troubleshooting steps you can try.

Check for Obstructions: Open the printer’s access doors and look for any paper jams or foreign objects inside. Remove any visible obstructions carefully.

Check Ink Cartridges: Remove the ink cartridges and check for any issues. Make sure they are properly seated and not damaged. Reinstall them carefully.

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 1-2 minutes.
• Plug the printer back in and turn it on.

Update Firmware: Ensure that your printer's firmware is up to date. Check HP’s website for the latest firmware updates and follow their instructions to update if necessary.

Perform a Hard Reset:

• Turn off the printer.
• Disconnect all cables (power and USB).
• Wait for 60 seconds.
• Reconnect the cables and turn the printer back on.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[mikeevansdbc]

what is the solution?

[mikeevansdbc]

still flashing lights

[Tofoot]

Hello
I called the after-sales service and they intervened on the printer remotely. They discovered that the ink cartridges were defective. I removed the black cartridge and the problem was resolved. I put a new black cartridge and the problem didn't come back.

[KK2K2024]

I have same problem and actually happened since HP sent me new ink! Just can't seem to fix the issue, even did a full factory reset