Error 62.80.03

[54823f]

Hi, I have printhead error 62.80.03

I did power reset, power drain

firmware is up to date

 i reset the printer

checked if there is any obstruction

What can I do?

[Kuroi_Kenshi]

Hi @54823f,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Printhead Error 62.80.03 on the HP OfficeJet Pro 8022e!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Clean the Printhead Contacts:

• Power off the printer and unplug it from the power source.
• Open the printhead access door to locate the printhead.
• Remove the printhead and carefully clean the electrical contacts using a lint-free cloth. You can lightly moisten the cloth with distilled water if needed.
• Reinstall the printhead and close the access door.

Inspect for Damage or Leaks:

• Check the printhead and the surrounding area for any signs of physical damage or ink leaks.
• Ensure that the printhead is properly seated and latched in its carriage.

Perform a Full Printer Reset:

• Power off the printer and disconnect all cables.
• Wait for 2-3 minutes to ensure a full reset.
• Reconnect the power cable and other connections.

Check Ink Cartridges:

• Verify that all ink cartridges are properly installed and undamaged.
• Remove and reinstall cartridges to ensure proper positioning.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[54823f]

Hello, after all that it still doesn't work

What can be done?

[Kuroi_Kenshi]

Hi @54823f,

Thanks for the update. Since the error 62.80.03 still persists even after performing all the recommended troubleshooting steps—including power reset, firmware update, printhead cleaning, and reinstalling cartridges, it’s likely a hardware-level issue with the printhead assembly or the carriage system itself.

Here’s what we can try next:

Check the Printhead Serial Number Region Lock

Sometimes, using a printhead not intended for your region (e.g., a US printhead in the EU) can cause this error.

If you've recently replaced the printhead or the entire printer.

Inspect for Bent Pins or Residue

Open the printer, remove the printhead again, and inspect the carriage connector pins (not just the printhead).

Even slightly bent pins or dried ink inside the connector could trigger this error.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[54823f]

i there, 

still doesn't work, what is next?

[Kuroi_Kenshi]

Hi @54823f,

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

[54823f]

That is not feasable, the nearest center is 2 hours away. There are only 4 support centers in all of Germany.