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‎04-01-2025 02:25 PM

HP Recommended
Product: HP OfficeJet 8015e All-in-One Printer
Operating System: Microsoft Windows 11

I'm trying to set up my 8015E printer, and I get the above error code.  I've tried the following:

 

Restart the Printer:

  • Turn off the printer by pressing the power button.
  • Disconnect the power cord from the printer and wait for about 60 seconds.
  • Reconnect the power cord and turn on the printer.

Check Network Connection:

  • Ensure that the printer is connected to your Wi-Fi network.
  • Check the wireless settings on the printer's control panel to verify the network connection.

Restart the Router:

  • If the printer is connected wirelessly, restart your Wi-Fi router.
  • Wait for the router to restart completely and then check if the printer reconnects to the network.

 

I need this printer for school.  Can someone please help me?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-01-2025 02:32 PM

HP Recommended

I finally got the set up to work.  I had to reset the printer to factory settings, and after that it worked.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-01-2025 02:32 PM

HP Recommended

I finally got the set up to work.  I had to reset the printer to factory settings, and after that it worked.

Was this reply helpful? Yes No
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