• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎04-01-2025 02:25 PM

HP Recommended
Product: HP OfficeJet 8015e All-in-One Printer
Operating System: Microsoft Windows 11

I'm trying to set up my 8015E printer, and I get the above error code.  I've tried the following:

 

Restart the Printer:

  • Turn off the printer by pressing the power button.
  • Disconnect the power cord from the printer and wait for about 60 seconds.
  • Reconnect the power cord and turn on the printer.

Check Network Connection:

  • Ensure that the printer is connected to your Wi-Fi network.
  • Check the wireless settings on the printer's control panel to verify the network connection.

Restart the Router:

  • If the printer is connected wirelessly, restart your Wi-Fi router.
  • Wait for the router to restart completely and then check if the printer reconnects to the network.

 

I need this printer for school.  Can someone please help me?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.