Error Code EBSOOP0013 pops up as I’m trying to set up my HP Laset Jet M209dwe.

[mommydoesplanks]

Error Code EBSOOP0013 pops up as I’m trying to set up my HP Laset Jet M209dwe. What do I do to get past it to finish set up? 

[zoey7886]

@mommydoesplanks, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Error Code EBSOOP0013 Setup Issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The error code EBSOOP0013 indicates an error during the setup process of your HP LaserJet M209dwe printer. To help you resolve this issue, please follow these troubleshooting steps:

 

Restart the Printer:

• Turn off the printer.
• Disconnect the power cord from the printer.
• Wait for about 60 seconds.
• Reconnect the power cord and turn the printer back on.

Check Network Connection:

• Ensure that the printer is properly connected to your WiFi network.
• Check that the network is stable and the internet connection is active.

Reinstall the HP Smart App:

• Uninstall the HP Smart app from your mobile device or desktop.
• Restart your device.
• Download and reinstall the HP Smart app from 123.hp.com.
• Follow the on-screen instructions to set up the app.

Update HP Smart App:

• Make sure you have the latest version of the HP Smart app installed.
• Check for updates in the app store and apply any updates if available.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,