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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Error Code EBSOOP0013 pops up as I’m trying to set up my HP ...

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06-11-2025 07:52 AM
@mommydoesplanks, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding Error Code EBSOOP0013 Setup Issue!
We're thrilled to have the opportunity to assist you and provide a solution.
The error code EBSOOP0013 indicates an error during the setup process of your HP LaserJet M209dwe printer. To help you resolve this issue, please follow these troubleshooting steps:
Restart the Printer:
- Turn off the printer.
- Disconnect the power cord from the printer.
- Wait for about 60 seconds.
- Reconnect the power cord and turn the printer back on.
Check Network Connection:
- Ensure that the printer is properly connected to your WiFi network.
- Check that the network is stable and the internet connection is active.
Reinstall the HP Smart App:
- Uninstall the HP Smart app from your mobile device or desktop.
- Restart your device.
- Download and reinstall the HP Smart app from 123.hp.com.
- Follow the on-screen instructions to set up the app.
Update HP Smart App:
- Make sure you have the latest version of the HP Smart app installed.
- Check for updates in the app store and apply any updates if available.
Hope this helps!
Take care, and have an amazing day!
Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
ZOEY7886
I am an HP Employee