Error Message when Scan to E-Mail

[CrankyHanky]

Whenver I attempt to Scan to E-Mail, I receive the following error message

" THE HP SCAN APLICATION IS UNABLE TO OPEN YOUR EMAIL APPLICATION AND/OR CANNOT ATTACH THE SCAN TO A NEW EMAIL.  PLEASE CHECK YOUR EMAIL CONFIURATION AND TRY AGAIN."

Any help you can provide would be appdreciated.

Thank you in advance for your sggestions.

HankL

[The_Fossette]

Hi @CrankyHanky,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that you are having issues scanning to email.

I'll be glad to help you 🙂

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2AZaWsi

Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Good day! Take care 🙂

Cheers!

[CrankyHanky]

Thank you for your speedy reply.

No issues with printer.  Latest software and firmware.

I set up the Scan to E-Mail on my IP address and ran a test twice and it worked just find withk receiving 2 test e-mails.  However, when attempting to Scan to e-mail both in .PDF and or .JPEG I am still receiving the same error message.

Any further steps or suggestions would certainly be appreciated.

HankL

[The_Fossette · Accepted solution]

Hi @CrankyHanky,

Please assign a static IP to the printer and check if it helps.

Here is how it is done.

1. Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
2. Type the IP address on your web browser to obtain the printer EWS page on your computer.
3. Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
4. Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
5. Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
6. Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[CrankyHanky]

Thank you for all of your assistance  Everything is working great

[Barachiel]

Hi @CrankyHanky ,

Thank you for responding,
It's great to have you back 😉

It looks like you were interacting with @The_Fossette, but he is out for the day & I'll be glad to help you out, 
I'm the Barachiel & I'm at your service. 

Glad to hear it's working. If you need further assistance, feel free to reach out. Take care!

[dm-richardson]

This did not work for me.  It happened shortly after a windows update.  Can you offer a solution?

[CrankyHanky]

The issue was not HP it was my Outlook e-mail.  After doing a repair of my Outlook software everything worked just fine