Error Message when attempting to print with HP Deskjet 3054 All-in-One J610a from a Mac

[printuser_1991]

My HP printer has recently been displaying an error message that reads as follows: "One or more components of the HP printing software are corrupted or missing. The print job cannot be completed. To fix this situation, HP recommends reinstalling the print driver software".

I have attempted to reinstall the respective printer driver software multiple times without success, even manually cleaning out the printer driver files before reinstalling another copy of the HP software. I have also attempted to reset the printer (unplugging and plugging the power cables back in) without success. The printer driver software appears to have been updated by HP on August 4, 2020.

Curiously, when I attempted to get product support and was asked for my serial number, my printer's serial number could not be identified by the HP system but the printer was acquired through a legitimate seller; the printer was provided by Apple with the purchase of a new MacBook free of charge in 2011).

So far, I have been unable to solve the problem.

[Echo_Lake · Accepted solution]

@printuser_1991

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software: 

• Update printer firmware 
• Update software on Mac  

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners. 

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign  

to delete the printer. 

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  

 at the bottom of the list. 

4.) Click the plus sign  

 click Add Printer or Scanner, click the printer name. 

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. 

6.) Try to print. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[printuser_1991]

Thank you for the troubleshooting tips. I will keep them in mind in case the printer fails again. It appears there was a bug in the software and it now works normally again. Thanks again for your help!

[Echo_Lake]

@printuser_1991

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.