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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Error-Printing, Offline, Can't reinstall after uninstall on HP Smart

HP Recommended
HP DeskJet 2700
Microsoft Windows 10 (64-bit)

I've had my HP DeskJet 2700 for a few months now. Every so often it goes offline to where I have to spend almost 30 minutes uninstalling and reinstalling over and over again for it go back into online mode. Why does this keeps happening every so often?

 

Today, I've been getting "Error-Printing" in the printing queue. I've tried:

 

Read through several solutions.

Restarting my computer (desktop, not laptop).

Turning off printer and unplugging for 30 seconds, and plugging back and turning back on.

Turning off printer and turning it back on.

Set printer to default

Uninstalled HP Smart

Reinstalled HP Smart

Uninstalled printer from computer through add/remove printer

Reinstalled printer from computer through add/remove printer

Tried solving it with HP Print and Scan Doctor all to be told it was a drive problem so I uninstalled the printer again

 

Printer won't print documents

Printer won't print test page

Printer won't print printer reports

 

I've completely uninstalled HP Smart and removed printer from computer through add/remove printer for the 10th time in a row. HP Smart is now hung up in "Collecting your printer status" while attempting to install printer.

 

Now what?

 

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HP Recommended

Hi,

Can you see the printer ready, meaning with a solid power light, 00 on the LED, and no blinking lights?

 

Can you print a Self-Test report from the hardware by holding the Cancel button for 3 seconds?

 

Or may you see any blinking light indication on the printer front panel? any error on the LED screen?



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HP Recommended

No blinking lights, solid power light.

The only way I can print anything is through the Print and Scan Doctor and it's not even helping at this point.

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HP Recommended

Hi,

Please unplug the power cable.

For testing purposes, be sure to plug it directly to a wall socket.

 

Power on the printer and try painting a Printer Status Report by holding the Cancel button for 3 seconds.

 

Please let me know the exact response of the printer while trying to print a such.

 

Shlomi



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