Error Printing from apps but can print internal test page

[SY1234]

The problem started when I tried to print a .pdf from Quickbooks. In troubleshooting, I may have hit some enable button for the Windows 10 Scan App. but not sure if that's what caused it. I only state this because when I was reviewing my printer, a few times I only saw the Scanner properties. During some of the driver installs, sometimes 2 printers would show up; 1 installed and 1 not installed.

I can scan, but can no longer print anything.  The printer is connected and has an IP address. The HP Smart app is installed, and the Printer Status is 'Ready'.

When I go to the <IP Address>/#hld-pgPrintInfo I can print the Print Info Page. I can also print an internal test page from the HP Print and Scan doctor app.  I also can email to my hpeprint.com printer email and docs print.  I have uninstalled drivers, removed services, removed temp files and looked at all posts and solutions but can't figure it out.

When I go to print a document, I go to the Active Printer Screen, and see an error in the Print Queue window under 'Status' that says Error - Printing.  This seems to be something with communication from my apps. I am on Windows 10 - 64 bit. 

I have other computers with Windows 10 and they are working fine wirelessly.  Just has to happen on my main computer! Ugh. Please help.

[ShlomiL]

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.

Shlomi

[SY1234 · Accepted solution]

Hello!

Thanks for the help.  I ended up going to Settings / Update and Security / Recovery,  and resetting my PC by reinstalling Windows 10. All my data was preserved and I just had to reinstall some of my apps, but the reset was painless! That ended up fixing my printing!  4 painful days later!!!!