Error UA_400_EB000U0410

[ruben48]

hi, im doing setup for OfficeJet 8010 series all in one printer and error code show up UA_400_EB000U0410

[Hawks_Eye]

Hi @ruben48 

Welcome to the HP Support Community! We're here to help you get back up and running.

That error code UA_400_EB000U0410 usually pops up during setup when the printer struggles to connect to your HP account or Wi-Fi network. 

Let’s walk through a few steps to get your OfficeJet 8010 series printer back on track:

 

1. Check Your Wi-Fi Connection

• Make sure your printer and setup device (PC or phone) are on the same Wi-Fi network.
• Avoid VPNs or proxy servers — they can block registration.

2. Restart Your Network

• Power cycle your router: unplug it for 30 seconds, then plug it back in.
• Restart your printer after the router is back online.

3. Update the HP Smart App

• Go to 123.hp.com and download the latest version of the HP Smart app.
• An outdated app can cause setup hiccups like this.

4. Retry Setup

• Open the HP Smart app and try adding the printer again.
• If the error persists, exit setup, restart the printer, and reopen the app to retry.

5. Remove and Re-add the Printer

• In the HP Smart app, remove the printer from your account.
• Then re-add it and follow the setup prompts carefully.

You can also check HP’s official guide on HP Smart app setup errors for more detailed steps.

If the printer was set up earlier with a different account.  Log in to that account and continue setup. 

If the printer is being set up for the first time, click on the link below to contact support. 

HP Instant Ink support

If you’ve already tried some of these and the error’s still hanging around, let me know what part of the setup it’s failing on — I’ll help you troubleshoot deeper.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye