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To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
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‎08-02-2023 08:45 AM

HP Recommended
Operating System: Other

Approximately 6 months ago a new order of ink came, when I loaded it into our printer, there was an air and we were not able to even turn our printer on. I just turned it on and there is an air code OXB88573CO. 

 

CAN YOU HELP ME GET THIS PRINTER UP AND RUNNING AGAIN? WE HAVE THE NEW INK THAT WAS ORDERED FROM HP ON AUTOSHIP. WE HAVE BEEN PAYING FOR THE AUTOSHIP INK SERVICE, AND NOT USING IT BECAUSE OF THIS. 

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1 REPLY 1

‎08-05-2023 09:42 AM

HP Recommended

Hi @Hsm4,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Complete issue that you are facing with the unit.
- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.

- Let me know the version of the operating system installed on the computer connected to the printer. 

- Connection method - USB, physical LAN, or wireless?
- Error messages (if any) on the unit. 


Take care and have a great day ahead.

Rainbow23 - HP Support.
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