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‎09-28-2020 11:36 PM

HP Recommended
Product: Officejet Pro 8610
Operating System: Microsoft Windows 10 (64-bit)

Missing or failed printhead

error code 0xc19a0040

 

I’ve tried a hard reset and everything else I can find on these forums to try and fix this issue and nothing has worked yet. This error popped up today as I was looking at the printer. One page I printed was coming out and when it finished I was going to go onto my second needed form to print and the error came up on the screen. No power surge that I know of or anything strange that happened. Please help. 

Category:
11 people had the same question
1 REPLY 1

‎09-29-2020 02:24 AM

HP Recommended

Hello,

Please click https://support.hp.com/us-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/docum...   to access the steps that should resolve the issue .

Regards,
Jabzi

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