Error code B8077DF6

[albedo2]

Same problem as in https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Error-code-B8077DF6/td-p/85... and solution seems not working. Printer restarts and on the display you get a message such as it was previously not switched off properly (when you unplug the pwr cable) and you should use the pwr on/off button. When doing that the problems reappears. What I need to do?

[zoey7886 · Accepted solution]

@albedo2, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding an error code B8077DF6! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand how frustrating it must be to see the error code B8077DF6 on your HP ENVY Inspire 7221e, especially when the suggested solutions haven’t worked. Let’s try a few more steps to see if we can get this sorted out for you:

Perform a Manual Reset

Sometimes a full reset can help clear any internal errors:

• Turn off the printer using the power button.
• Unplug the power cable from both the printer and the wall outlet.
• Wait for 60 seconds.
• Plug the power cable directly into a wall outlet (avoid using a power strip).
• Turn on the printer and check if the error persists.

Update Firmware

Ensure your printer's firmware is up to date:

• Open the HP Smart app on your computer or phone.
• Go to Printer Settings > Advanced Settings > Tools > Printer Updates.
• If an update is available, install it.

Restore Network Settings (if the issue occurs during wireless printing):

• On the printer, go to Settings > Network Settings > Restore Network Settings.
• Reconnect the printer to your Wi-Fi network through the HP Smart app.

Run HP Print and Scan Doctor

You can download and run the HP Print and Scan Doctor tool from the HP website. This tool can automatically detect and fix many common issues.

If you’ve tried all these steps and the issue persists, let me know — we’ll keep troubleshooting together! 😊

Looking forward to hearing back from you.  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[albedo2]

Thank you.

Left it for a couple of days with unplugged pwr cable.

Restarted

Pirnting ok

At pwr/off problem restarted

Tried to check drivers updates: error message as ""printer could not connect"

Printed Web access test results

Printing was OK (wifi on but printing goes normal via USB, connection type on setting is USB)

Restore network not tried

At pwr/off (this time pressing a slightly longer time than before. Problem disappeared

Will note here if problem persist in future.

[zoey7886]

@albedo2, Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Regards, 

[albedo2]

So short update.

Problem always there.

Solution: I need to switch off -- unplug -- leaving so for sometime say 15 mins -- replug

When switching off normally push the button just a little bit, not too long though.

Then it is ok, till next time.

I understand that printers are cheap and HP makes money from supplies but that i need to leave with this with this printer it is a bit of a shame.

[zoey7886]

@albedo2, thanks for the update — really appreciate you sharing what’s worked (even if it's a bit of a workaround).

I totally get how frustrating it is to deal with this every time you power off the printer. That’s definitely not the smooth experience we want for you.

Since the issue keeps coming back, even after resets, it may be worth doing a full factory reset as a next step. Sometimes this helps clear out persistent glitches:

To do a factory reset (steps may vary slightly by model):

On the printer screen, go to Settings > Printer Maintenance > Restore > Restore Factory Defaults.

Confirm the reset and let the printer restart.

Let me know how it goes!