Error code B8D42810 for OfficeJet Pro 9015

[Suzoomm]

I'm getting this blue screen error code B8D42810 for my OfficeJet Pro 9015, I can't turn it off. What is this code and how to fix it?

[A_Gayathri · Accepted solution]

Hi @Suzoomm ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

To address the error code B8D42810 on your OfficeJet Pro 9015, you can try the following general troubleshooting steps:

Restart the Printer:

• Turn off the printer.
• Unplug the power cord from the back of the printer.
• Wait for about 1-2 minutes.
• Plug the power cord back in.
• Turn on the printer.

Check for Paper Jams:

• Open the printer cover and check for any paper jams or obstructions.
• If you find any, carefully remove the jammed paper.

Update Firmware/Software:

• Check if there are any firmware or software updates available for your printer on the official HP website.
• If updates are available, follow the instructions to install them.

Reset the Printer:

• Some printers have a reset option. Consult your printer manual for instructions on how to perform a reset.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Suzoomm]

Thanks, Gaya1239. These steps solved the problem. The printer is now working fine

Smiles, Susann

[A_Gayathri]

@Suzoomm ,

That's great! Happy to hear that the issue has been resolved. I really appreciate your efforts on this and If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!