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Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-04-2018 12:54 PM

HP Recommended

There are two approaches you can try.

  1. Turn off IPv6

Click SETUP from control panel.
Select “Network Setup”
Select “Advance Settings”
Turn off IPv6
Click Yes

 

  1. Update firmware.

Click SETUP from control panel.
Select “Printer Maintenance”
Select “Update the printer”
Turn on printer update options

Select “check for printer updates now”

I'm a HP Employee
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‎10-04-2018 08:33 PM

HP Recommended

Hi,  Do power cycle your printer and then update your printer.

 

 

Select "setup" from your control panel.

Select "Tools"

Scroll down and select "update the printer"

 

The latest FW will solve this issue. 

“I am an HP employee”
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‎02-08-2019 10:44 AM

HP Recommended

This was no help.  I can find nothing that says "Advanced Settings" on my HP envy 5055 screen.  So I cannot turn off the IPv6 tab, can I?

 

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‎02-08-2019 10:49 AM

HP Recommended

EvelynM1,

I am sorry you can not find IPv6 on your printer. You can run a small program that will do it automaticaly for you. I tis on our HP website and is called Print Scan Doctor. Here is the link:

https://support.hp.com/us-en/topic/printscandoctor

 

I'm a HP Employee
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