Error light on HP Envy Pro 6455 printer

[Sandy2253]

HP Envy Pro 6455 printer

"E" flashing...  

Have unplugged and re-plugged - nothing changes

Pulled out cartridge and all is okay - replaced - nothing changes

???

[Mc5324]

Sandy I have the same problem and HP is of no help. 

[Anand_Andy]

Hi @Mc5324,

Welcome to the HP Support Community

I understand you are getting an error message on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Sandy2253]

Thank you ANAND_ANDY.  HP sent me another cartridge and so far that seems to have corrected it.  They thought I had a cartridge that I purchased elsewhere however, it wasn't as it came out of an HP box.   Just glad it's working now as I have LOTS to do.  Again, thank you.  Sandy

[Anand_Andy]

@Sandy2253,

That's great! Happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!