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‎11-27-2023 06:05 PM

HP Recommended

good to know it works by reset, this is only temporary fix, hope HP can correct this soon.

2 people found this reply helpful
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‎11-27-2023 06:24 PM - edited ‎11-27-2023 06:41 PM

HP Recommended

Yes restoring to default did do the trick!  I log into the printer with it's IP from a browser.  I wasn't able to do it from the Smart app.  Go into General >> Restore Default Settings.  Good luck everyone.  

 

Pursuit of answers
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‎11-27-2023 06:57 PM

HP Recommended

I posted this in another thread but will place it here too for anyone with questions on how to do a factory restore:

 

Repairatrooper_0-1701136666333.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



4 people found this reply helpful
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‎11-28-2023 06:44 AM

HP Recommended

Thank you for this! How were you able to factory reset via the HP Smart App?

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‎11-28-2023 10:18 AM

HP Recommended

HP Color LaserJet Pro 4201dn Printer

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‎11-28-2023 10:25 AM

HP Recommended

I am still unable to get the menu with the dial. The error won't go away even when I click ok. 

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‎11-28-2023 11:11 AM

HP Recommended

I have the same issue with a Colour Laserjet Pro MFP4302DW printer. The firmware is the latest one.

1 person found this reply helpful
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‎11-28-2023 11:54 AM

HP Recommended

I have the same issue. 

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‎11-28-2023 01:40 PM

HP Recommended

Having the same issue too. HP Support Chat does not know how to fix. I did everything on the troubleshooting including

the factory reset too before calling. Had me reboot, tap upper left corner to get black screen, then tap 2 times upper right,

1 time lower right, 1 time upper right. you get the blue screen, menu, factory reset. Did this twice with chat, still not

working. Felt like they were playing games with the tap here, tap there.

 

I even actually put back the old cartridges to see if the 3 new color ones were an issue (OEM too).

Still not working, but they have escalated supposedly...

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‎11-28-2023 04:20 PM

HP Recommended

Me too same problem laserjet pro4201dn

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