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‎11-29-2023 07:11 AM

HP Recommended

Not able to perform factory reset. Can’t advance past error message.

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‎11-29-2023 10:05 AM

HP Recommended

I was able to reset it with the Embedded Web Server by typing the IP address (found in the properties under the control panel). I was able to factory reset there.

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‎11-29-2023 10:09 AM

HP Recommended

I am having this same issue. Basically brand new printer. Installed new black toner and got the same error message.  Update: Factory reset to old firmware seemed to temporarily solve the issue.

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‎11-29-2023 12:17 PM

HP Recommended

How do we fix this 

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‎11-29-2023 12:54 PM - edited ‎11-29-2023 12:55 PM

HP Recommended

@Alex942, Have you tried the factory reset? That seems to work for some users. Keep in mind that even if the printer does not come to ready, it is often possible to access the EWS from your desktop computer.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎11-29-2023 02:33 PM

HP Recommended

Our printer is Color Laser Jet Pro MFP 4301fdw

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‎11-29-2023 03:21 PM - edited ‎11-29-2023 03:23 PM

HP Recommended

Factory reset via Embedded Web Server per the above worked on LJP 4201dn with error F0.01.09.01. Thank you!

1 person found this reply helpful
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‎11-29-2023 03:37 PM

HP Recommended

How do I solve this issue?

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‎11-29-2023 03:38 PM

HP Recommended

How do I perform a factory restore to resolve this issue?

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‎11-29-2023 03:46 PM

HP Recommended

We called HP, in order to get to the factory reset option you must do the following:

Take all cartridges out of the machine, close door, turn power off then turn on. This should clear off the error message so you can do the factory reset option. Once you have done the factory reset and it is completed, put cartridges back in and you should be good to go!

2 people found this reply helpful
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