Error message F0.01.09.01 and can't use printer

[DumasNeel]

We called HP. You have to take all the cartridges out, close the door. Turn power off then back on. The error should be cleared so you can do the factory reset. Once factory reset has been completed and printer is set back up, put the cartridges back in and it should be good to go.

[I-Alar_72]

My model HP Color Laser Jet Pro MFP 4301-same exact issue. removed cartridge, and received exact same error msg. have turned on/off. disconnected. removed cartridge. Error message automatically appears. 

Update: (30 mins later) I removed all cartridges, shut down. turned on and followed instructions to reset but I reset to default settings. Im setting up again, but it works! Thank you. 

[FWNZ]

I contacted HP Support, too.  They have no idea and suggested many random fixes, that just not going to work.  I asked the support to have a look at this community chat to get themselves up to date, to know the issue.

[DumasNeel]

Did you leave the catridges out of the printer then turn the machine off then back on? That is what cleared the message off of mine. Don't put them back in until you have completed the factory reset. 

[Andcr]

Hello Print107;

In this case you can try the following:

• Remove all toners and put them aside.
• Close toner door.
• Turn printer off.
• Turn it on.
• You will get a message about missing cartridges. You can hide that message.

Perform a factory reset. Keep in mind that if you perform a factory reset, you will need to reconfigure wifi settings, scan to email, scan to network folder, user profiles or any other user-defined settings you had. These are the steps to perform factory reset from the printer itself. Make sure the toners are still out of the unit:

• Tap on Menu.
• Tools
• Maintenance
• Restore
• Tap on "Restore device to Factory Defaults"
• Confirm your selection and hit OK.
• Printer will take 1 or 2 minutes to perform the reset. After that it will restart by itself.

After that you will see the prompts on touchscreen asking to enter language, date and time, time zone, connecting to wifi if applicable, etc. Also you will get a prompt asking to download firmware, you can skip that. For future firmware updates you can leave it as automatic and continue. 

With all that process the printer will be restored to factory defaults. You can install the cartridges back, wait for color calibration to complete and finally you can try to make a copy or print.

[Alex07011]

This worked.  I did what is indicated: removed all the cartriges and restarted the printer.  now it works.  This is the craziest thing.  I cannot believe HP did this.  No one picked up the phone, no technical support.  extremely surprised and disappointed.  Thanks for this community

[Alex07011]

Thank you so much. It worked

[Bob_Oldtown]

HP Color LaserJet Pro 4201dw Printer

[Repairatrooper]

My contacts have confirmed that the latest firmware has a bug and have withdrawn it and are working on a solution. The current advice is either perform a factory restore through the embedded web server, or if you cannot access it, remove a cartridge, hide the error and then perform a factory restore from the control panel.

[Repairatrooper]

Attached is HP's current public statement regarding this issue is in the attached PDF.