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‎11-26-2023 06:16 PM

HP Recommended

I recently did the firmware update. Today I changed the black toner and immediately got the error message F0.01.09.01 and now cannot use the printer. Any suggestions?

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29 people had the same question
56 REPLIES 56

‎11-26-2023 07:53 PM - edited ‎12-05-2023 04:53 PM

HP Recommended

HP is currently advising to perform a factory restore to resolve the issue.

 

EDIT December 5th: Refer to this KB article for instructions: https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Color-LaserJet-Pro-42XX-and-MFP-43xx-F0-XX-...

 

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-26-2023 08:20 PM

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How do you do this if you cannot get the error message off the screen? The instructions say to turn the Menu option, but screen is not displaying anything other than error message.

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‎11-26-2023 09:16 PM

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Have you tried starting the printer with either the old cartridge or no cartridge?

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-26-2023 09:20 PM

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Yes, I tried it with the old ink toner and it did not change. The error message still appeared and the printer will not function.

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‎11-26-2023 10:41 PM

HP Recommended

I have the exact same issue today after changing the black toner on mine and having the firmware update automatically installed 3 days ago. So far no response from support. I'm not sure if a firmware downgrade is possible but it might fix the issue.

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‎11-27-2023 01:36 AM

HP Recommended

i have the exact same problem!

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‎11-27-2023 01:46 AM

HP Recommended

Same problem after new toner replacement.  Can't believe HP has not tested, detected and responded promptly.

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‎11-27-2023 06:58 AM

HP Recommended

Can I get some confirmation on model numbers please. I am trying to escalate this issue but the first question they are going to ask is which printers.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-27-2023 07:36 AM

HP Recommended

HP Color LaserJet Pro 4201dw Printer

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