Error message Output tray is closed

[Bett13]

While printing I had a paper jam.  I cleared that, but when I tried to resume printing I got the message that the Output Tray was closed even though it was open.  I tried disconnecting the printer and starting again, but I get the same error message.  It's a Deskjet 1513 printer.

[Kumar0307]

@Bett13, Welcome to the HP Support Community!

Lower the output tray, and then pull out the output tray extender.

After loading the paper, try to print from the PC.

If the error persists, this could be an issue with sensors in the printer. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[Bett13]

I discovered the issue was a piece of stretchy tinsel that was caught on the right-hand side of the output tray at the rollers.  I pulled it out with difficulty.  Unfortunately, I also pulled out some kind of teeny-tiny metal pieces (gears?).  Anyway, whatever I pulled out does not seem to have affected the rollers and the printer is now working.

Thank you for trying to help.

[Kumar0307]

@Bett13

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!