• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Deskjet 1513

While printing I had a paper jam.  I cleared that, but when I tried to resume printing I got the message that the Output Tray was closed even though it was open.  I tried disconnecting the printer and starting again, but I get the same error message.  It's a Deskjet 1513 printer.

3 REPLIES 3
HP Recommended

@Bett13, Welcome to the HP Support Community!

 

Lower the output tray, and then pull out the output tray extender.

 

Image: Lower the output tray and pull out the output tray extender.

After loading the paper, try to print from the PC.

 

If the error persists, this could be an issue with sensors in the printer. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

HP Recommended

I discovered the issue was a piece of stretchy tinsel that was caught on the right-hand side of the output tray at the rollers.  I pulled it out with difficulty.  Unfortunately, I also pulled out some kind of teeny-tiny metal pieces (gears?).  Anyway, whatever I pulled out does not seem to have affected the rollers and the printer is now working.

Thank you for trying to help.

HP Recommended

@Bett13

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.