Error messages that arent solved by applying instructions

[Renber]

Office Jet 6950First I got error message 0x610000-1a. I turned off printer. disconnected cord. waited 60 secs reconnected cord.  Awaited maintenance to complete.  Same message again.  Cleaned printer heads per instructions (they were not dirty)  THen got NEW error code  0x6100048.    Says paper jam. No such Jam. in any case removed paper, reloaded paper. closed paper tray properly. Unplugged printer again (power cord to electric outlet).  Checked inside machine no obstructions in paper feeding area. Checked printer cartridges. Black low. Replaced black.    Message printer shutting down but doesn't shut down. Hit power button to turn it off.  |Did not turn off. So repeated unplugging machine. New message afterwards: Message to load paper tray to start alignment. Checked paper. Then rmesssage  of PAPER JAM  to remove paper tray and reinsert to start alignment. Did that no luck. 

[Garp_senchau]

@Renber, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, I suggest you refer to this guide: HP OfficeJet All-in-One Printers - '0x6100004a' error after a paper jam message | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,