Error: "There is a problem with the printer. Turn the printer on, then off."

[Starburst1234]

Can somebody from HP Support please post the solution so that all of us can see it.

[ZekeT]

I have an Officejet 4620 and have the same message along with the error code Oxc19a0042. Everything is fine with the network connection, Smart HP displays full ink cartridges, which are newly installed authentic HP replacements for all colors, and when sending something to the printer, including a test page, only a single blank page prints. Please help. Thanks.

[Pancakeshow]

I have the same problem.  Can you send me reset instructions too

[FionaD]

I have the same problem, can HP Support please send me reset details

[dbienenf]

Please send instructions for factory reset on my OfficeJet Pro 8710

[Herrball]

HP 8710

Error: "There is a problem with the printer. Turn the printer on, then off."

[Gloveman44]

I have the same problem with my HP OfficeJet 8715 printer.  Can you please send me the instructions to perform a reset to fix the error?  Thank you,

Scott

[dbienenf]

This was posted by someone else on 24 July.  It works, but getting the BL thing is ridiculous.  Had to keep pressing random spots on the lower left corner of the screen before I finally got the Support Menu after a few seconds' delay.

Here's what worked for me with my HP Officejet Pro 8710:

(1) Press BL four times.  The BL button is not on the screen, but is next to it at the bottom left.  This gives a menu which should have something like "Support Menu".

(2) Press "Support Menu"

(3) Up/Down arrows to "Resets Menu".  Press OK.

(4) Up/Down arrows to "Semi-full reset".  Press OK.

The unit will reset and power back on. The nice thing about this was that it retained all of my settings including my password and wifi settings.

[dcgard76]

Please send me the instructions, I have same error/problem for my HP OfficeJet Pro 8715.

Thanks

[DustinS9]

I found that BL button hidden in the darkness under the “?.” I followed your instructions and it’s working perfectly. I did have to go through the set up on HP website and set up my Wi-Fi again but everything works great. Thanks