Errors errors and more errors

[frank9999999999]

Hi.  All my issues started when i recently moved and therefore had to connect my printer to new wife.  I could not get it to connect.  Now I am getting Error 11.  I have tried resetting it and taking the cartridge out multiple times.  It still says error 11.  I was a HP smart ink customer and the cartridge came from that program, so it should work.  i assume it wont because i cant connect to the Wifi, but I cant connect to the wifi because I can get past the error 11.  To say this is frustrating is a massive understatement.  Unless this is resolved, I will purchase another printer and I certainly will not be another HP.  Not trying to be a jerk, but I run my own business and I just need my printer to work.  Period.  

[Kuroi_Kenshi]

Hi @frank9999999999,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check the Toner Cartridge:

• Ensure the toner cartridge is securely seated in the printer.
• Remove it and reinstall it to ensure proper placement.

Verify HP Instant Ink Cartridge:

• Ensure that you are using an HP Instant Ink cartridge if you are subscribed to the service.
• Check that the cartridge is correctly installed.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for 60 seconds, then plug the printer back in and turn it on.

Update Printer Firmware:

• Ensure your printer is running the latest firmware. You can download updates from the HP support website, selecting your printer model to access firmware updates.

Reconnect to New WiFi:

Make sure you have the new WiFi credentials properly configured. Use HP Smart or the printer's control panel to establish the connection:

• Open HP Smart App.
• Follow on-screen instructions to reconnect the printer to the new WiFi network.
• Go to Setup > Network Setup > Wireless Settings.
• Select your wireless network and enter the password.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,