Event Code F0.01.01.02 Critical Error & F0.04.02.03 Warning Error & F0.03.09.05 HP9130e 4 weeks old

[Daza1690]

Please help, My 4 week old HP 9130e office jet printer hangs up with a heap of errors including Event Code F0.01.01.02 Critical Error & F0.04.02.03 Warning Error & F0.03.09.05 HP9130e 4 weeks old.

Har restarts is the only thing that bring this back to life.

At home its on WiFi with Windows 10 laptop and MacBook Air (Sonoma 14.4.1)

Driving me nuts unable to find the cause of the issue. My previous HP 8710 worked flawlessly for years.

Please help

Daza1690

[A_Gayathri]

Hi @Daza1690,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand and I'm sorry to hear about the trouble you're experiencing with your HP OfficeJet Pro 9130e. Let's go through some steps to troubleshoot and resolve the errors:

Event Code Descriptions

The specific event codes you mentioned relate to various types of errors:

• F0.01.01.02 Critical Error: This typically indicates a severe malfunction that requires immediate attention.
• F0.04.02.03 Warning Error: This is usually less severe but still indicates an issue that needs addressing.
• F0.03.09.05 Error: This could be related to network or communication problems.

Troubleshooting Steps

Restart the Printer: As you mentioned, restarting helps temporarily. Ensure the printer is completely powered off before turning it back on.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update Firmware and Drivers:

• Ensure your printer firmware is up to date. You can check for firmware updates via the HP Smart app or HP's website.
• Update the drivers on both your Windows 10 laptop and MacBook Air. Update the firmware on an HP printer

Check Network Connection:

• Make sure the WiFi connection is stable. Try placing the printer closer to the router to avoid signal issues.
• Restart your router.

Reset Network Settings on the Printer:

• Reset the network settings on the printer and reconfigure the WiFi connection.
• Go to the printer's control panel, navigate to "Setup" > "Network Setup" > "Restore Network Settings".

Reinstall Printer on Devices:

• Remove the printer from your devices and reinstall it.
• On Windows: Go to "Settings" > "Devices" > "Printers & Scanners", remove the printer, and then add it back.
• On Mac: Go to "System Preferences" > "Printers & Scanners", remove the printer, and then add it back.

Check for Obstructions or Paper Jams:

• Open the printer and check for any obstructions or paper jams that might be causing errors.
• Ensure all printer parts are securely in place.
• Use HP Smart App: The HP Smart app can help diagnose and fix issues. Make sure you have it installed and use it to troubleshoot.

Refer to this document:  HP OfficeJet Pro 9130e All-in-One series User manual

I hope this helps. 

Take care and have a good day.

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