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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎10-16-2021 03:27 PM

HP Recommended
Product: Office Jet Pro 8020

Can anyone help with error code 71.02.4A?   No help at HP

 

Category:
2 REPLIES 2

‎10-16-2021 07:50 PM

HP Recommended

I checked my resources but this numeric code is not referenced at all. Likely an elevation to Level 2 support would be required and if you already talked to tech support they normally would do that automatically. Please confirm that you have created a case and talked directly to HP.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-05-2021 07:41 AM

HP Recommended

@LisaAH

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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