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HP Recommended
OfficeJet 4650 All-in-One Printer series
Microsoft Windows 10 (64-bit)

Every page that is printed has a Paper dog-eared  on the top right of paper.

This is a new printer [OfficeJet 4650 All-in-One Printer series] out of the sealed box after sitting for 2 years. First time using it. 

Any way to fix this dog-eared problem? Any help is appreciated!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Vespers

 

Welcome to the HP Support Community. 

 

To better assist you - What's the paper type and paper size that you are printing on?

 

To know more about the the paper type and size supported by this printer, refer "Paper-handling specifications" from this document.  

 

While you respond to that, try a printer reset - 

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

Try cleaning the paper feed rollers. Refer to step# 4 from here for step by step instructions. 

 

Also, try updating the printer's firmware. Download and install the firmware update for Windows 10 (64-bit) from this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hi @Vespers

 

Welcome to the HP Support Community. 

 

To better assist you - What's the paper type and paper size that you are printing on?

 

To know more about the the paper type and size supported by this printer, refer "Paper-handling specifications" from this document.  

 

While you respond to that, try a printer reset - 

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

Try cleaning the paper feed rollers. Refer to step# 4 from here for step by step instructions. 

 

Also, try updating the printer's firmware. Download and install the firmware update for Windows 10 (64-bit) from this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

HP Recommended

"To better assist you - What's the paper type and paper size that you are printing on?"

HP Copy&Print20

 

Tried resetting...didnt fix.

Tried printer firmare...upto date...didnt fix

Tried cleaning... Didnt find any blockage but now it does not dog-ear... 

 

THANKS to the 3 possible fixes, I will keep these as a reminder on what to look for next time it happens!

HP Recommended

@Vespers

 

You are welcome. 

 

If you need further assistance feel free to reach out to us. 

 

Have a great day! 

Asmita
I am an HP Employee

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