Factory reset HP Deskjet 3630

[Greatduke]

Hello,   I've a problem whith EWS and the password, I need to factory reset the printer.   Can you help me?   Thanks.

[Raj1788]

@Greatduke

Thank you for joining the HP Community

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Then perform a Restore network setting to default settings

● Press the Wireless button and the Cancel button (x) from the printer control panel at the same time, and then hold them for three seconds.

Connect the printer back to the network.

Try accessing the EWS page.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Greatduke]

@Raj1788

Thank you very much for your reply. 
I tried the procedure you propose, but the problem has not been fixed. When I access the EWS it still requests the password. 

Some other solution?

Best regards.

[Raj1788]

@Greatduke

Appreciate all your time and efforts, I would personally suggest you contact our HP Support. 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

Make sure you select the Country and Region.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!

[Greatduke]

@Raj1788

The printer is no longer under warranty. 

I don't need to pay for technical support, I just need some information that shouldcome in the same user manual.

Thank you for your help.

Best regards.

[Raj1788]

@Greatduke

I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

[Greatduke]

@Raj1788

Thank you very much for your interest.

Best regards