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‎01-13-2017 05:21 PM

HP Recommended

This solution worked for me too. After struggling with this problem for a while, it's great to be able to print from my phone again. 

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‎01-31-2017 08:13 PM

HP Recommended
I have an 8620 and a Samsung Note 4. Cannot print from cell. Always could before. Now I get the pdf icon or if I do get the printer icon it says that I failed to change the settings. If I don't get that far, it says no printers. I have shut down printer and router. Removed and reinstalled plug in. Tried eprint. Very frustrated because it works then it doesn't work. Use this feature ALOT. Thanks.
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‎01-31-2017 08:28 PM

HP Recommended
Android system Web view should be downgraded. It sometimes upgrades itself, which makes it incompatible with many programs. Doing this should fix the problem.
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‎01-31-2017 08:57 PM

HP Recommended
  • Went to Android System Web and did a force stop and the an uninstall, back to factory limits.  now when I try to print from gmail it just goes to pdf.  any other suggestions. Should I change those adroid setting s back.
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‎01-31-2017 09:11 PM

HP Recommended
I had to reenable the android app. Everything on my phone froze or wouldn't open.
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‎01-31-2017 09:20 PM

HP Recommended
The android Web view is not really necessary for anything. It should not cause the ohone to freeze. There must be something else going on in your phone. I would leave it downgraded. It is more of a nuisance in upgraded form. Maybe reinstall the printer to your phone now that Web view is downgraded.
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‎01-31-2017 09:35 PM

HP Recommended
Did that, now it says printer not found. I rechecked printer, router, the printer is on the phone. Reinstalled the plugin. Very frustrating, but thanks for troubleohooting.
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‎01-31-2017 09:36 PM

HP Recommended
Ps, I did disable the android Web again
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‎01-31-2017 09:47 PM

HP Recommended
And, I am back to failure to change settings. Does whining help?
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‎01-31-2017 09:51 PM

HP Recommended
Sorry this isn't working for you. I know how frustrating it is! It did work for my note 4. I would bring it to your carrier at this point. Good luck.
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