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Solved!

Faulty 910 Ink Cartridges

HP Recommended
HP 910 Ink

A couple weeks ago all three of my color cartridges needed to be replaced. They were getting  low so I had a multi-pack of those three and a black on hand. The cyan didn't work well from the start. The level showed as full, but it printed as if it was running out. Based on what I read on this site, I wiped the cartridge off with a soft cloth, made sure all of the packaging was off,  cleaned the printhead, aligned the printhead, and reset the printer - those last three were done several times. The result was having all three colors show low ink (even though they were hardly used), and none of them are printing color now.  

 

My local store is completely out of all 910 ink cartridges, so I can't print in color while I wait for my order to be delivered. 

 

I have used all of the other options on this site for help. I need to talk to a real person HP! I'm not happy with HP's horrible customer service or the fact that I spent too much money on a low quality printer and useless ink. 

 

How do I get a refund for the ink?

 

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@PlansKnown I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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Thank you HP for solving my issue! 

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I have the same issue finding HP 910 color ink for my brand new printer that ran out of ink in a couple of days. Walmart has the cartridges in stock, but wouldn't sell them. All I can do is print in black. I tried to buy the cartridges from HP, but they are out of stock, too. I really regret I'm stuck with this HP printer now, I can't believe they completely removed ink from the shelves for a printer like this, without any notifications or any timeline when the cartridges will be available again.

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