Feeder open message when closed

[jeffcpa471]

Error: "scanner lid or document feeder is open"

Tried power off and cleaning

[Kumar0307]

@jeffcpa471, Welcome to the HP Support Community!

I understand you are not able to print/copy due to this error. This error message indicates the top lid of the printer is not closed properly.

Make sure the scanner lid is firmly closed. Check for any obstructions in the path.

Let us try these steps to resolve this issue: 

Step 1: Remove any loose or jammed paper that is accessible from the ADF area.

1. Turn off the printer.

2. Lift the ADF cover.

   

3. Lift the tab located on the left edge of the ADF to raise the ADF mechanism.

   

4. Push in the green tab located in the center of the ADF.

   

5. Gently pull out any jammed paper from the ADF. To avoid tearing any whole sheets of paper, pull out the paper with both hands.

6. Pull up on the green tab to set it back in place.

7. Close the ADF cover tightly at both ends.

   

Step 2: Make sure there are no obstructions in the path of the scanner lid

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[jeffcpa471]

One of the gears cracked, causing a jam similar to what the open lid would cause.  Thus the error.  I purchased a used printer on offer up and replaced the gear.  Works fine now. 

[Kumar0307]

@jeffcpa471

Glad to know you have a working printer now. Keep us posted for any other assistance.