• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-04-2024 04:23 PM

HP Recommended
Operating System: iOS

I icon is blinking and when given a print job it gives error that printer is busy though it’s not

Tags (1)
Category:
1 REPLY 1

‎05-06-2024 08:54 AM - edited ‎05-06-2024 08:55 AM

HP Recommended

Hi @Smart20,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It sounds like your printer is experiencing some connectivity or internal issues. Here are a few steps you can try to troubleshoot the problem:

Restart the Printer: Sometimes, a simple restart can resolve temporary glitches. Turn off the printer, unplug it from the power source, wait for a few minutes, and then plug it back in and turn it on.

Check Printer Connections: Ensure that all cables connecting the printer to your computer or network are securely plugged in. If you're using a wireless connection, make sure the printer is connected to the correct Wi-Fi network and that the signal is strong.

Clear Print Queue: There might be a stuck print job in the queue causing the printer to appear busy. Go to your computer's printer settings, find the print queue, and cancel any pending print jobs.

Update Printer Drivers: Outdated or corrupted printer drivers can cause communication errors. Visit the printer HP website to download and install the latest drivers for your printer model.

Check for Paper Jams or Low Ink/Toner: Open the printer's access doors and check for any paper jams. Also, ensure that the ink or toner cartridges have enough ink/toner levels.

Reset the Printer: Many printers have a reset option in their settings menu. Refer to your printer's manual to find out how to perform a reset.

Update Printer Firmware: Like software updates for your computer or smartphone, printers also receive firmware updates that can fix bugs and improve performance. Check the printer HP website for firmware updates and follow the instructions to install them.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.