Flashing blue screen with error message 89193761 on hp printer

[Valerie110]

Hi there,

I have been having a lot of problems with my printer.  Started with a jammed print job but when cleared it kept saying it was still jammed and then that the cartridge was jammed when it wasn't.

Now it's a blue screen with the number e 89193761 on it and all the buttons are flashing.  Any ideas would be welcomed please?

Thanks a mill Valerie 

[Jay_G24]

Hi @Valerie110,

Welcome to the HP Support Community. 

I'd like to help!

I understand you are receiving an "89193761" error on the printer screen.

We can perform a factory default on the printer to resolve the issue

The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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